Q – Who is POS Portal?
A – We are a well-established distributor of Point of Sale (POS) equipment. We have been shipping equipment all over the United States for over 16 years. We also offer Portal Advantage for business owners. We have partnered with the ISV to supply your mobile POS hardware needs.
Q – What is the warranty service?
A – Please refer to the manufacturer’s warranty after the initial 30 days. Contact the manufacturer as there may be an extended warranty available by them. Visit their website for more details:
Q – What is covered in the SalesGuard Protection Plan?
A – At this time, the SalesGuard Protection Plan is only available through our Portal Advantage program. All Portal Advantage equipment is included in the Protection Plan.
Q – What’s covered?
A – Under the SalesGuard Protection Plan, if there is a defect in materials, functionality or battery failure, POS Portal will send a replacement device by next business day. POS Portal will send a prepaid shipping label for the return of the defective device. Customer is billed for the full value of the original device if unreturned after 30 days, or device is un-repairable due to customer abuse.
Q – What’s not covered?
Q – What’s your return policy?
A – The Basics: You have 30 days to return most anything you buy from POS Portal. For more details call us at 1-855-838-4611, option 2, or give us send us an email at support@posportal.com
Q – Do you sell the receipt roll paper for my printer?
A – Yes, we do offer re-stock papers and other supplies needed to keep your POS system running. You can contact our Sales Team at (855) 838-4611 and we can assist you with supply orders.
Q – Is there other hardware you support?
A – We are constantly updating our site to make sure all the peripheral that each ISV can support are available through the Portal Advantage plan or for purchase. If you don’t see a particular unit, please drop us an email at askus@posportal.com or call us at (855) 838-4611 and we will look into it.
Q – What is the Insurance Non-Compliance?
A – In order to protect your business and POS Portal from loss and/or damage of equipment, you will be asked to provide POS Portal with a certificate of business insurance naming POS Portal as loss payee.
If you do not provide a certificate of insurance to POS Portal, an Insurance Non-Compliance fee will be charged until the certificate is provided to POS Portal. Details describing this fee may also be found in the Portal Advantage agreement.
Q – How will I track my order and know when I can expect to receive it?
A – We will send a shipment confirmation email once the order has shipped from our facility. It will contain the tracking number for you to track your package. If you have additional questions about the status of the order you can contact our Support Specialists at (855) 838-4611.
Q – If I buy the equipment and need to replace it, what are my options?
A – You can either purchase new equipment through us or you can contact the manufacturer as there may be an extended warranty available by them. Visit their website for more details:
Q – Can I order just one item from a bundle or do I need to order the complete bundle?
A – Yes! You can order either individual items or the complete bundle. The bundles we offer contain the recommended equipment for a complete POS system.
Q – What do I do if I have broken equipment?
A – If you have the SalesGuard Protection Plan through our Portal Advantage program, please contact our Support Specialists at (855) 838-4611 and request an RMA. We will then process the request and ship out a replacement unit within one business day with return instructions.
If you purchased the equipment, you can either purchase new equipment through us or you can contact the manufacturer as there may be an extended warranty available by them. Visit their website for more details:
Q – Will sales tax be charged on the order?
A – All sales orders will be charged sales tax. If you qualify for sales tax exemption we can assist you through that process.
Q – How late can I place an order?
A – Orders received before 4pm PST / 7pm EST will be shipped same day. Any orders received after that will be shipped the following business day.*
*Product shipment dependent on product availability
Q – Where’s my order?
A – We will send a shipment confirmation email once the order has shipped from our facility. It will contain the tracking number for you to track your package. If you have additional questions about the status of the order you can contact our Support Specialists at (855) 838-4611.
Q – Can I place an order over the phone?
A – You can contact our Sales Team at (855) 838-4611 option 1 from 7:00am – 5:00pm PST, Monday – Friday and we can assist you in placing an order over the phone.
Q – What’s your return policy?
A – The Basics: You have 30 days to return most anything you buy from POS Portal.
The Details: All equipment has to come back to us in the same way you got it; everything in its original unopened state. All items that are returned to POSP are subject to a minimum 20% restocking fee. And, in order to receive a refund, you’ll need to initiate the return within 30 days from when we shipped your items. There are some items, those with a value of less than $50, that are non-returnable.
Q – How do I request a return?
A – To initiate a return, please call or email us at support@posportal.com or 1-855-838-4611, option 2. You will be issued an RMA number and be provided shipping instructions.
Q – Is there a cost to upgrade my shipping method instead of selecting the free ground option?
A – Expedited shipping can be selected at the time of order placement for an additional charge.
Q – Is there a limit on the free ground shipping?
A – No. We give free ground shipping on all hardware orders of at least $750. Free ground shipping only applies to the Continental US. Additional shipping charges apply for orders shipped to Hawaii and Alaska.
Q – Can I purchase a SalesGuard Protection Plan after I have purchased my equipment?
A – At this time, the SalesGuard Protection Plan is exclusively available only through Portal Advantage.
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